Is there a way that word of mouth can effect irresponsible merchants when they aren't competing for your business? Here's hoping:
Our gas company--Laclede Gas of St. Louis--ignored our request to cancel service at our old apartment and over-billed as a result. After paying more than the portion we owed and spending more than four hours on the phone and writing letters explaining our case they just sent us a very rude final collection notice for the remainder of the illicit bill. Since I don't have time to fight them, I have to just pay it.
I'd like to change to a competitor but the only way to do that would be to change out all our appliances for electric; highly impractical and I know from other people's experiences that the electric company is no better.
It seems that on some level, though, negative public sentiment towards irresponsible utility monopolies must have an effect on the company--but does it?
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